Setting Up an SMS Autoresponder
Setting up text message autoresponders can be broken down into two basic parts: setting up your keyword and then configuring your auto response SMS message. Our platform makes this process so easy that most people are up and running in a matter of minutes.
The Keyword
A keyword is a word or phrase that people can text to an SMS short code or phone number to trigger an autoresponder text message. A keyword can be more than one word but is recommended to be kept short, easy to spell, and easy to remember. You can set up as many or few keywords as you like, each with a dedicated auto-reply. You can use keywords to opt subscribers into a list, automatically reply with information, or both.
The Auto Response Message
This is a text message that will be immediately sent back to people after they text a keyword to your number. The standard limit on text messages is 160 characters, however, our service allows your responses to be up to 1,600 characters if needed. You can even include a picture with your message to achieve greater engagement.
By default, each keyword has just one automated text message response associated with it. In some cases, one response may not be sufficient. What if you need to provide a series of text messages or engage in two-way messaging to collect more information? Our drag-and-drop workflow tool enables you to build automated message sequences based on contact behavior or time.